Privacy Policy

Upcentrale (“Upcentrale,” “we,” “us,” or “our”) provides a mobile application and related services that help athletes prepare for races with guidance and recommendations related to fueling, hydration, and gear.

This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Upcentrale app, website, and related services (collectively, the “Services”).

1. Information We Collect

We may collect the following categories of information:

a. Information you provide directly

  • Account information, such as your name, email address, and login details

  • Race-prep information, such as race type, race date, goals, preferences, and focus areas like fueling, hydration, or gear

  • Messages, prompts, and other content you submit through the app

  • Information you provide when joining a waitlist, contacting us, or requesting support

b. Information collected automatically

  • Device information, such as device type, operating system, app version, language, and approximate technical identifiers

  • Usage information, such as app interactions, feature usage, session activity, and crash or diagnostic data

  • Log information, such as IP address, timestamps, and technical events related to requests made to our Services

c. Information from third parties

We may receive information from service providers or integrations that help us operate the Services, such as analytics, cloud hosting, authentication, product catalog, or infrastructure providers.

2. How We Use Information

We may use information we collect to:

  • provide, operate, maintain, and improve Upcentrale

  • personalize recommendations related to race preparation

  • support product suggestions and recommendation workflows

  • respond to questions, feedback, and support requests

  • monitor usage, troubleshoot issues, and improve reliability and performance

  • protect the security and integrity of the Services

  • comply with legal obligations and enforce our terms

3. How We Share Information

We do not sell your personal information.

We may share information in the following circumstances:

  • Service providers: with vendors and contractors that help us operate the Services, such as hosting, analytics, monitoring, authentication, communications, or infrastructure providers

  • Business transfers: in connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business

  • Legal compliance: where required by law, regulation, legal process, or government request

  • Protection: where we believe disclosure is necessary to protect our rights, users, systems, or the public

4. Product Recommendations and Third-Party Links

Upcentrale may display products, retailers, or links to third-party sites or services. If you follow a link to a third-party website or service, your interactions with that third party are governed by their own terms and privacy practices, not this Privacy Policy.

5. Data Retention

We retain personal information for as long as reasonably necessary to:

  • provide the Services

  • maintain business and operational records

  • comply with legal obligations

  • resolve disputes

  • enforce our agreements

We may retain certain information for longer where required or permitted by law. We may also retain de-identified or aggregated information that cannot reasonably be used to identify you.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices

Depending on your location and the nature of your use, you may be able to:

  • access or update certain account information

  • request deletion of your personal information

  • opt out of certain communications

  • stop using the Services at any time

To make a privacy-related request, contact us using the details below.

8. Children’s Privacy

Upcentrale is not intended for children under the age of 13, or a higher age where required by applicable law, and we do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.

9. International Users

Your information may be processed and stored in countries other than the one in which you live. Those countries may have data protection laws that differ from those in your jurisdiction.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Effective date” above and may provide additional notice where required.

11. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, contact us at:

Upcentrale
Email: ehis@upcentrale.com
Website: https://www.upcentrale.com